Effective Date: March 1, 2026
Wooahan Women's Clinic provides homepage, reservation, and consultation services through the Laney service, and establishes and discloses the following privacy policy to protect the personal information collected in this process.
1. Personal Information Items Collected
Social Login
When you log in with a social account such as Kakao or LINE, the following information is collected.
| Collected Item | Purpose of Collection |
|---|---|
| Name (nickname) | Customer identification, personalized service |
| Email address | Notices and contact |
| Profile photo | Display within the service |
| Social account unique ID | Account linking, message delivery |
| Contact (phone number) | Reservation notices, customer contact |
| Date of birth | Personalized service |
| Sex | Personalized service |
Reservation and Inquiry
When making a reservation or inquiry, the following information is collected.
| Collected Item | Purpose of Collection |
|---|---|
| Name | Reservation confirmation, customer identification |
| Contact (phone number) | Reservation notices, change/cancellation contact |
| Additional fields entered at reservation | Collection of information needed to provide the service |
Additional input fields may differ depending on the institution's settings and can be confirmed on the reservation screen.
Consultation (Chat)
When you consult via the homepage or messenger, the following information is collected.
| Collected Item | Purpose of Collection |
|---|---|
| Conversation content | Consultation response, service quality improvement |
An AI chatbot may respond during consultation, and all conversation content is recorded and stored.
Automatically Generated Information
The following information may be automatically generated during the use of the service.
- Service usage records, visit date and time
2. Purpose of Processing Personal Information
The collected personal information is processed only for the following purposes.
| Purpose | Details |
|---|---|
| Reservation Management | Reservation receipt, confirmation, change, and cancellation processing; schedule guidance |
| Consultation Service | Inquiry response, consultation record management |
| Notification Message Delivery | Service-related messages such as reservation confirmation, reminders, and post-visit guidance |
| Customer Management | Visit history management, personalized service |
| Marketing | Event and promotion notices (only where separately consented to) |
3. Retention and Destruction of Personal Information
| Retained Item | Retention Period | Basis |
|---|---|---|
| Customer information (name, contact, etc.) | 1 year from the last date of use | Service use agreement |
| Reservation records | 3 years from the last reservation date | Medical Service Act, consumer dispute resolution |
| Consultation records | 1 year from the last consultation date | Consultation quality management |
| Marketing consent records | Until consent is withdrawn | Network Act |
- When the retention period expires or the purpose of processing is achieved, the information is destroyed without delay.
- Method of destruction: Electronic files are deleted by an unrecoverable method.
4. Provision of Personal Information to Third Parties
The institution does not, in principle, provide customers' personal information to third parties. However, the following cases are exceptions.
- When the customer has consented in advance
- When required by law
5. Entrustment of Personal Information Processing
For service operation, the institution entrusts the processing of personal information as follows.
| Trustee | Entrusted Work |
|---|---|
| Plask Inc. (Laney) | Homepage operation, chatbot consultation, reservation system, message delivery, customer data management |
The Laney service uses the following technology partners for operation.
| Technology Partner | Work | Country of Storage |
|---|---|---|
| Supabase Inc. | Data storage and infrastructure operation | USA |
| Google LLC | AI chatbot response generation | USA |
| Kakao | KakaoTalk message delivery | Korea |
| LINE Corporation | LINE message delivery | Japan |
| SMS delivery provider | Text message delivery | Korea |
6. Overseas Transfer of Personal Information
For service operation, personal information may be transferred overseas as follows.
| Recipient | Country of Transfer | Items Transferred | Purpose of Transfer | Retention Period |
|---|---|---|---|---|
| Supabase Inc. | USA | Customer information, reservation/consultation records | Data storage and service operation | Until the end of the entrustment contract |
| Google LLC | USA | Consultation conversation content | AI chatbot response generation | Deleted immediately after processing |
| LINE Corporation | Japan | LINE user ID, message content | LINE message delivery | Deleted after delivery is complete |
7. Customers' Rights and How to Exercise Them
Customers may exercise the following rights at any time.
- Access: You may check the status of the processing of your personal information
- Correction/Deletion: You may request correction or deletion of incorrect information
- Suspension of Processing: You may request suspension of the processing of personal information
- Withdrawal of Consent: You may request the disconnection of social login linking and the deletion of personal information
If you wish to exercise your rights, please make a request to the contact below, and it will be processed without delay.
8. Receiving Messages
Service Messages
Messages necessary for service use, such as reservation confirmation, schedule changes, and reminders, may be sent without separate consent.
Marketing Messages
Advertising messages such as events and promotions are sent only when you have separately consented to receiving them. You may withdraw your consent at any time.
Delivery Channels
Messages are sent through the following channels and are automatically delivered via the most effective route.
- KakaoTalk (if you have used social login)
- LINE (if you have used social login)
- SMS (if you have provided a phone number)
Only cookies essential to service operation are used.
| Cookie | Purpose |
|---|---|
| Authentication session cookie | Maintaining login status |
Third-party cookies for advertising or analytics purposes are not used.
10. AI Chatbot Usage Notice
The consultation function of this service includes an AI chatbot.
- The AI may respond automatically during chat
- Conversation content is transmitted to an AI service (Google Gemini) to generate responses
- The AI service provider does not separately store the conversation content or use it for training
- All conversation content is stored as consultation records
11. Measures to Ensure the Safety of Personal Information
The following measures are taken to safely process personal information.
- Transmission segment encryption (SSL/TLS)
- Encryption of stored data
- Access privilege management (only authorized personnel can access)
- Database access control
12. Personal Information Protection Officer
For inquiries, complaints, or the exercise of rights regarding personal information processing, please contact the following.
| Item | Details |
|---|---|
| Institution name | Wooahan Women's Clinic |
| Phone | 02-541-4501 |
| jimmy125@naver.com |
Personal Information Processing Trustee
| Item | Details |
|---|---|
| Company name | Plask Inc. (Laney) |
| contact@plask.ai |
13. Remedies for Infringement of Rights
If you need consultation due to an infringement of personal information, you may contact the following organizations.
- Personal Information Infringement Report Center: (no area code) 118 / privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee: 1833-6972 / kopico.go.kr
- Supreme Prosecutors' Office Cyber Investigation Division: (no area code) 1301 / spo.go.kr
- National Police Agency Cyber Investigation Bureau: (no area code) 182 / ecrm.police.go.kr
14. Changes to the Policy
This privacy policy applies from the effective date, and if there are any changes, notice will be given through the homepage from 7 days before the effective date.
- Effective Date: March 1, 2026